| Q. |
Can individuals make one-time payments by text? |
| A. |
Yes, one-time payments by text can be made anywhere, anytime from any cell phone or smart phone |
|
| Q. |
Can individuals set up recurring payments by text? |
| A. |
No. |
|
| Q. |
Are all payments set at a fixed dollar amount? |
| A. |
No. Your client enters the amount. |
|
| Q. |
How do individuals sign up? |
| A. |
Before texting a payment for the first time, an individual must visit your website, locate the online payment page, complete (or update) an online profile and check the "Opt In" box. |
|
| Q. |
What payment methods are available for this service? |
| A. |
Your organization designates which payment methods to offer. You can offer credit card, debit card and direct debit. |
|
| Q. |
Are individuals assessed any special fees? |
| A. |
No, but normal text messaging fees from their cell phone carriers may apply. |
|
| Q. |
Where do individuals text their payments? |
| A. |
Upon completing a profile, an individual receives both a text and an email along with instructions on how to text a payment. |
|
| Q. |
What distinguishes one text payment from another? |
| A. |
The combination of a phone number and PIN number is unique to each individual. These two items must always match perfectly. |
|
| Q. |
Can an individual text a payment from a phone number that is different from the phone number in his or her profile? |
| A. |
No. The phone number and PIN number must match the phone number in the profile. An individual that changes phone numbers must update his or her profile. |
|
| Q. |
Are payments ever charged to a mobile phone account? |
| A. |
No. Payments are made using the payment method specified in a individual's profile. Phone carriers handle only the text message—not the financial transaction. |
|
| Q. |
How quickly are text payments deposited? |
| A. |
Text payments are electronically deposited into your organization's bank account on a timely basis—as quickly as one business day for direct debit transactions and within 2-4 business days for credit and debit card. |
